Shipping policy
🚚 Shipping Policy – Arriving Journey Collection
Processing Time
All orders are made to order and processed within 2–5 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped according to the selected shipping method at checkout.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Your location
- Order weight and size
- Carrier rates
All shipping charges will be clearly displayed before completing your purchase.
Estimated Delivery Time
After processing, estimated delivery times are:
- United States: 3–7 business days
- International: 7–21 business days (may vary by location)
Please note that delivery times are estimates and not guaranteed.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to:
- Carrier issues
- Weather conditions
- High shipping volumes
- Customs processing (for international orders)
We are not responsible for delays once the package has been handed over to the carrier.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, additional shipping fees may apply.
Lost or Stolen Packages
Once your order has been marked as delivered, we are not responsible for lost or stolen packages.
If you experience an issue, we recommend contacting the shipping carrier directly.
💛 A Note From Us
Each piece is created with intention and care. Thank you for your patience as we prepare your order.
At Arriving, we are committed to serving you with excellence, grace, and integrity.